Moving Loox Review Display to Eevy AI

In your Loox dashboard, navigate to Reviews → Export (the location may vary by Loox plan — check under Settings if it is not in the Reviews section). Select "Export all reviews" and choose CSV format. The export includes review text, rating, customer name, email, product, date, and importantly, photo URLs. Loox may also export video URLs if you have video reviews. Download the CSV when ready. The export typically processes within a few minutes. One thing to note: Loox's photo URLs point to Loox's CDN. These URLs will remain accessible for the duration of your Loox subscription, so complete the Eevy AI import before canceling Loox to ensure all photos are transferred.

Upload your Loox CSV in Settings → Import Reviews. Eevy AI detects Loox's export format and maps columns automatically. The import preview shows how many reviews will be imported, product matches, and the count of photos and videos found. Click "Import" to start. For photo-heavy Loox imports, the media download phase may take longer than the text import — Eevy AI downloads each photo and video from Loox's CDN and re-hosts them on our CDN at cdn.eevy.ai. A store with 5,000 reviews and 3,000 photos might take 30-60 minutes to complete the media transfer. You will see progress in the dashboard. Do not cancel your Loox subscription until this is fully complete.

With your photo-rich review library imported, you are ready to set up sections that showcase visual content. Start with a UGC Gallery section on product pages. Add story bubbles to your homepage or create a review carousel that prioritizes photo reviews. Keep any discount-for-photo incentives and photo prompts configured in Loox; Eevy uses the resulting visual content but does not replace that collection workflow.

After confirming your import, disable Loox widgets that overlap with Eevy in the Shopify theme editor. Keep the Loox app installed and keep review requests, forms, moderation, and any off-site workflows enabled. Because Loox is a CSV source rather than a live sync, schedule a recurring export and import if you want newly collected reviews to appear in Eevy.

With your Loox photo library now in Eevy AI, take advantage of features Loox did not offer. Set up shoppable reviews so visitors can add products directly from photo reviews. Create collection page UGC galleries that pull photos from all products in a collection. Use AI review summaries that reference the visual content themes. Configure the genetic algorithm to test photo-dominant versus text-dominant layouts — you may be surprised which converts better for your audience. The algorithm can also test different photo sizes, grid layouts, and lightbox behaviors. With Loox, you had one fixed layout. With Eevy AI, the algorithm continuously tests to find the optimal visual presentation.