Automated Review Collection
Post-purchase emails go out automatically, asking customers for reviews, photos, and videos. More reviews means more social proof and better AI optimization.
How Automated Review Collection Works
The biggest bottleneck for most Shopify stores is not how they display reviews — it is that they do not have enough reviews in the first place. Without a systematic collection process, you are relying on the small percentage of customers who voluntarily leave feedback. That is typically under 2% of buyers.
Eevy AI automates the entire collection process with post-purchase email sequences. After a customer receives their order (based on Shopify fulfillment data), they receive a review request email at a timing you configure. The email includes a direct link to leave a review with an optional photo or video upload. If the customer does not respond, a follow-up reminder can be sent.
The review collection system feeds directly into every other Eevy AI feature. More reviews mean richer AI summaries, more content for the genetic algorithm to optimize, and stronger social proof across all your section types. The system handles the entire lifecycle — from request to submission to moderation to display — without manual intervention.
How It Works
Order fulfillment trigger
When a Shopify order is marked as fulfilled, Eevy AI schedules a review request email based on your configured delay (typically 7-14 days after fulfillment, giving the customer time to receive and use the product).
Review request email
The customer receives a branded email with a direct link to leave a review. The form supports star rating, text review, and optional photo/video upload. The experience is mobile-optimized since most customers open emails on their phone.
Optional follow-up
If the customer does not submit a review within your configured window, an optional follow-up reminder email is sent. This single reminder typically captures an additional 20-30% of reviews beyond the initial request.
Moderation and display
Submitted reviews appear in your Eevy AI dashboard for moderation. Approved reviews are immediately available across all your review sections, AI summaries are re-generated, and the genetic algorithm incorporates the new content.
Key Benefits
Dramatically increases review volume
Automated emails consistently outperform passive collection by 5-10x. Most stores see their monthly review collection rate increase significantly within the first month of enabling automated requests.
Collects photos and videos
Review request emails include options for customers to upload photos and videos alongside their text review. Visual reviews are significantly more persuasive and enable UGC section types like story bubbles and video carousels.
Configurable timing and follow-ups
You control when the initial request goes out (e.g., 7 days after fulfillment) and whether to send a follow-up reminder. Timing can be adjusted based on your product type and typical delivery window.
Feeds the optimization engine
Every review collected is more data for the genetic algorithm, richer content for AI summaries, and additional social proof for your display sections. Collection and optimization work together as a flywheel.
Related Features
Frequently Asked Questions
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